Privacy Policy
E.A.Tokyo (“we,” “us,” or “our”) handles personal information provided by users in accordance with this Privacy Policy and applicable laws and regulations, including Japan’s Act on the Protection of Personal Information.
1.Information We Collect
We may collect the following information when you make a reservation, submit an inquiry, or use our services:
Your name
Email address
Telephone number
Preferred reservation date and number of guests
Information concerning dietary restrictions, food allergies, or other special requests
Details included in your inquiries or communications with us
Payment and transaction information processed through our payment service providers
Technical information automatically collected through our website, such as IP addresses, browser information, and cookie data
2.Purposes of Use
We may use your personal information for the following purposes:
To receive, confirm, manage, and fulfil reservations
To respond to inquiries and requests
To provide information necessary for participation in our cooking experiences
To accommodate dietary restrictions, food allergies, and other special requirements
To process payments and issue refunds where applicable
To provide updates regarding our services, with your consent where required
To improve our website, services, and customer experience
To prevent fraud, misuse, or other unlawful activity
To comply with applicable laws and regulations
3.Sharing of Personal Information
We will not disclose or provide your personal information to third parties without your prior consent, except in the following circumstances:
When required by law
When necessary to protect the life, health, property, or safety of an individual
When necessary to cooperate with a public authority
When information is provided to trusted service providers, such as payment processors, reservation platforms, website hosting providers, or email service providers, to the extent necessary for the operation of our services
In connection with a transfer of our business, including a merger or sale
4. Payment Information
Payments may be processed by third-party payment service providers. We do not directly retain complete credit or debit card details. The handling of payment information by such providers is governed by their respective privacy policies.
5. Management and Security of Personal Information
Payments may be processed by third-party payment service providers. We do not directly retain complete credit or debit card details. The handling of payment information by such providers is governed by their respective privacy policies.
6. Cookies and Similar Technologies
Payments may be processed by third-party payment service providers. We do not directly retain complete credit or debit card details. The handling of payment information by such providers is governed by their respective privacy policies.
7.Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws and regulations. We will securely delete or anonymise information when it is no longer required.
8.Your Rights
You may request disclosure, correction, deletion, suspension of use, or suspension of third-party provision of your personal information, subject to applicable laws and regulations.
To make such a request, please contact us using the details below. We may ask you to verify your identity before processing your request.
9.Changes to This Privacy Policy
We may revise this Privacy Policy when necessary. Any changes will be published on this website. The revised policy will take effect from the date it is posted unless otherwise stated.
10.Contact Us
If you have any questions or requests concerning this Privacy Policy or the handling of your personal information, please contact us at:
E.A.Tokyo
Email: e.a.tokyo2025@gmail.com
Effective date: 1st Sep 2026
第1版 2026年9月1日 制定